Hotel Executive Housekeeper

We are an exclusive boutique hotel nestled in the heart of Greensboro, NC, known for our exceptional service, luxurious accommodations, and exquisite attention to detail. Our commitment to creating a memorable and indulgent experience for our guests is unwavering, and we are seeking a dynamic and skilled Executive Housekeeper to join our team and uphold our high standards of hospitality.

Role and Responsibilities:

As the Executive Housekeeper, you will play a crucial role in ensuring the impeccable cleanliness, comfort, and aesthetic appeal of our guest rooms and public areas. Your leadership and expertise will drive our housekeeping team to deliver an exceptional guest experience, creating an environment that reflects the utmost quality and attention to detail.

Key Responsibilities:

Leadership and Management:

• Lead, train, and motivate the housekeeping team to maintain exceptional cleanliness standards and provide exceptional guest service.
• Create and maintain efficient work schedules, ensuring proper coverage to meet the hotel's needs.
• Foster a positive and collaborative work environment, promoting teamwork and effective communication.
• Conduct regular performance evaluations and provide constructive feedback to team members.

Quality Assurance:

• Oversee the execution of room cleaning, maintenance, and presentation, ensuring all guest accommodations meet or exceed established standards.
• Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness, orderliness, and adherence to brand standards.
• Implement and maintain quality control procedures, conducting regular audits to ensure consistent excellence.

Inventory and Supplies:

• Manage housekeeping supplies and inventory, ensuring proper levels are maintained while controlling costs.
• Coordinate with relevant departments to ensure adequate supplies are available to meet operational demands.

Guest Experience:

• Collaborate with front desk and other relevant departments to ensure seamless guest experiences from check-in to check-out.
• Address guest inquiries, concerns, and special requests promptly and professionally.

Training and Development:

• Conduct ongoing training programs to ensure team members are well-versed in housekeeping protocols, safety measures, and service standards.
• Promote a culture of continuous improvement, identifying opportunities to enhance service and operational efficiency.

Qualifications:

• 3-5 years of demonstrated leadership experience in the hospitality industry, with a focus on housekeeping operations.
• Strong organizational, communication, and interpersonal skills.
• Exceptional attention to detail and commitment to maintaining high-quality standards.
• Proficiency in using housekeeping management software and Microsoft Office Suite.
• Ability to effectively manage time, prioritize tasks, and handle multiple responsibilities simultaneously.
• Flexibility to work varying shifts, including weekends and holidays, as required by the hotel's operations.
• Understanding of OSHA and safety regulations related to housekeeping operations.