Reporting directly to the Head of Operations, we are currently looking for a motivated and experienced Hospitality Manager to take charge of our executive Lounge operations at Sacramento International Airport as its Lounge General Manager. You will be responsible for the quality and commercial success of the operation through effective management of our professional front of house Lounge and back of house Catering teams. By doing so, you will be central in the delivery of culinary and customer service excellence. We are not aiming for ‘okay’ we strive for excellence and to be the benchmark service provider. Therefore, this role will require the delivery of innovative solutions and quality service in line with business objectives and company standards.

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Key Responsibilities: Responsible for overseeing all daily operations within the Lounge, and ability to build internal and external relationships to enable operational excellence. Key responsibilities include:

People:

• Provide efficient leadership and training for the Team in line with the company values, ensuring world class guest service is provided in all functions.
• Manage HR functions within the Lounge, such as recruiting, scheduling, payroll approval, employee relations, coaching, and development, to retain a committed and engaged Team.
• Ability to partner with cross-functional departments when needed.

Standards:

• Maintain all brand standards as prescribed.
• Follow all service flow and SOPs as prescribed and ensure these are followed by all team members.
• Responsibility for both front of house and catering elements as business demands require.
• Accountability of the catering element, menus, and food quality.
• Work with a selected local chef as needed to create new menu options to be offered in the lounge.

Compliance:

• Ensure all Lounge employees comply with Airport regulations and requirements.
• Accountable for all compliances within the lounge, including health and safety compliances.
• Complete routine maintenance to ensure Lounge brand standards are maintained.
• Ensure necessary equipment is working and standards are met.
• Ensure compliance monitoring system is updated on time on a daily/weekly/monthly basis as required.

Costs:

• Maintain, order, and control the stock of consumable items within the budget.
• Track and manage time and labor and control labor costs.
• Manage budget for other costs such as maintenance, uniforms, incidental costs etc.

Sales:

• Maximize top-shelf bar up-sales.

What will make you successful in this role:

• Excellent time management and organizational skills
• Excellent verbal and written communication skills
• Positive and professional demeanor
• Results-oriented mindset
• Strong interpersonal skills and an ability to communicate effectively with a broad range of individuals