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Hotel. Casino. Private Club. Resort. Vacation Club. Restaurant.
Assistant General Manager- Full Service
Job Description
Job Title: Assistant General Manager (Full Service) - Hotel
Location: Biloxi, Mississippi area
About Us:
We are a renowned full-service hotel seeking an experienced and dedicated Assistant General Manager to join our team. Our ideal candidate has a strong background in front-office operations and sales, with Hilton experience preferred but not required. This is an excellent opportunity for a seasoned hospitality professional looking to take the next step in their career.
Job Description:
As an Assistant General Manager, you will report directly to the General Manager and play a key role in managing all aspects of our hotel operations. Your duties will include overseeing the day-to-day operations, leading the hotel staff, and ensuring guest satisfaction.
Responsibilities:
- Assist the General Manager in managing daily hotel operations.
- Oversee the front office, ensuring efficient and smooth operations.
- Develop and implement strategies to achieve sales targets.
- Coordinate with the sales team to maximize revenue and meet or exceed goals.
- Ensure high levels of guest satisfaction and respond to feedback and customer complaints in a timely and professional manner.
- Ensure compliance with health and safety regulations.
Qualifications:
- Bachelor's degree in Hospitality Management or related field preferred.
- Minimum of 3 years' experience in hotel management, with a focus on front office operations and sales.
- Hilton experience is preferred, but not required.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent customer service skills with a guest-focused mindset.
- Outstanding communication and interpersonal abilities.
- Proficiency in MS Office and hotel management software (e.g. Cloudbeds, Opera).
- Availability to work flexible hours, including nights, weekends, and holidays.
Our Offer:
We offer a competitive salary, benefits package, and opportunities for professional growth within our expanding hotel group. If you're passionate about hospitality and want to grow with a leading hotel brand, we encourage you to apply.
Meet Your Recruiter
Jay Franken
Jay Franken is a seasoned leader in the hospitality industry and the newest hospitality franchise partner for Mississippi and Alabama with Gecko Hospitality. With over 30 plus years of professional experience under his belt, Jay has honed his expertise in both operations management and engineering in three of Las Vegas’ most iconic establishments - The Plaza Hotel and Casino and The Westgate Hotel and Casino and Caesars Entertainment.
Jay’s experience in the hospitality industry, however, goes beyond his professional tenure. With his exceptional interpersonal skills and innate ability to connect with guests and team members, Jay passionately believes that hospitality is all about people. Whether it’s delivering outstanding service, creating memorable guest experiences or building highly effective and profitable teams, Jay is always focused on creating a warm, welcoming environment for guests and colleagues alike.
As an inspiring mentor and well-respected leader, Jay understands that fostering the growth of his colleagues is key. He enjoys nothing more than seeing his team members develop into future leaders with the skills and knowledge to overcome any challenge.
When not working tirelessly in the hospitality industry, Jay is dedicated to spending quality time with his family, who manages their land, cattle, and dogs. He also enjoys indulging in his hobbies, such as working out, fishing, hunting, playing video games (badly), and golf (even worse).
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