The Assistant Manager delivers exceptional results through the driving of their team. In collaboration with the General Manager, they establish an engaging environment for all restaurant staff and guests, with a focus on operational excellence. Assistant Managers play a crucial role in cultivating and leading the restaurant’s culture, managing administrative tasks, and maintaining the facility.

Key Responsibilities:

• Act as a brand ambassador for the restaurant.
• Understand and adhere to all policies, procedures, standards, specifications, guidelines, and training programs.
• Guarantee an inviting experience for guests, ensuring responsive, friendly, and courteous service.
• Oversee that all food and beverages are prepared and served according to the restaurant's standards.
• Achieve set goals for sales, service, quality, facility appearance, and sanitation and cleanliness by training employees and fostering a positive, productive work environment.
• Manage cash and other receipts by following strict cash handling and reconciliation procedures.
• Step in operationally as needed to ensure high-quality guest service and efficient operations.
• Constantly strive to develop staff in all areas of managerial and professional growth.
• Prepare all necessary paperwork, forms, and reports promptly and systematically.
• Ensure that all deliveries are received in the correct quantity and condition, aligning with the restaurant’s receiving policies and procedures.
• Set clear expectations for each shift, fostering a work environment that creates memorable guest experiences.
• Address guest feedback swiftly and celebrate their input.
• Monitor food and equipment inventory, conducting inventory counts and maintaining inventory records.
• Ensure adherence to health, safety, cleanliness, security, and fire policies, standards, and regulations.
• Be knowledgeable about all restaurant policies regarding staff and administer prompt, fair, and consistent corrective action for any policy violations.

Required Knowledge, Skills, and Abilities:

• Excellent written and oral communication skills.
• Outstanding organizational skills.
• Ability to multitask.
• Working knowledge of back-office tools.
• Quick learner of new computer software.

Education and Experience:

• One to two years of related experience and/or training, or an equivalent combination of education and experience.

Physical Demands:

• Ability to occasionally lift, carry, push, pull, or otherwise move objects up to 40 pounds.
• The capacity to stand and perform well-paced mobility, including bending and stooping, for the entire workday.
• Must be able to work and perform any duty at any station in the kitchen or service area.