Assistant Hotel Front Office Manager

Chicago, IL

Posted: 09/03/2019 Country: US State/Province: IL Job ID: BG826969292 Salary: 44000
The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

RESPONSIBILITIES • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. • Prepare forecasts and reports and assist in the development of the Rooms Division budget. • Monitor and maintain the front office systems and equipment to ensure their optimum performance. • Track guest satisfaction surveys and maximize usage of the guest response tracking system. • Provide training for entry-level associates and supervisors. 

Brett Manning
Executive Recruiter | Hospitality Division

Brett Manning began his twenty two year career in the hospitality industry in 1987. His career started as a Room Service Server with the Marriott Corporation and finished as a Director of Food and Beverage with Starwood Hotels. He had the opportunity to be part of five hotel openings with several hotel brands. The highlight of his hotel opening team was with the Gaylord Texan Hotel in Grapevine, Texas. His hotel career allowed him to travel and work in several states; Michigan, Illinois, Indiana, Kentucky and Texas. When not working, Brett enjoys camping and college athletics. Brett was born and raised in Michigan.

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