Manager for Cigar and Spirit Lounge

We are a high-end Cigar and Spirit Lounge located in Plymouth, MA, seeking an experienced and passionate Manager to lead our team. As the Cigar and Spirit Lounge Manager, you’ll oversee the lounge’s daily operations within our Restaurant and Entertainment complex. This role includes managing employee performance and development, optimizing profits, and ensuring an exceptional guest experience. With significant opportunities for career growth across brands, locations, and roles with greater responsibility, this position is ideal for ambitious professionals eager to make an impact. The Manager reports directly to the General Manager of the facility.

Key Responsibilities

General Operations

• Lead all aspects of lounge management; make critical decisions on operations and guest experience.
• Serve as the in-house cigar expert, training and mentoring staff to enhance their product knowledge.
• Ensure consistent delivery of high-quality food, beverages, and service standards.
• Maintain a professional atmosphere with a clean, polished lounge, proper staff uniforms, and adherence to appearance standards.
• Manage cash handling, banking procedures, and staff support functions.
• Utilize tools like Toast POS and Toast Payroll to effectively manage daily operations and coach the team on operational best practices.

Daily Operations

• Oversee lounge opening and closing procedures.
• Conduct restaurant audits and ensure adherence to checklists for operational detail.
• Manage daily shifts, including scheduling, planning, and decision-making, while maintaining high standards for cleanliness and product quality.
• Resolve guest complaints regarding food or service promptly and professionally.
• Monitor ordering to control costs while maintaining product availability and brand image.
• Handle product receiving, invoice management, storage, and rotation.
• Conduct inventory counts, input data, and analyze trends.
• Drive team culture through training, clear communication, fairness, and integrity.
• Create effective staff schedules based on accurate forecasting.

Team Leadership

• Assist with employee recruitment, including interviews and onboarding.
• Manage staff development and accountability, ensuring team members uphold company policies and standards.
• Support fellow managers and employees through mentorship and guidance.
• Handle local human resources tasks, including discipline and policy enforcement.

Financial Management

• Assist the General Manager with financial reporting and analysis.
• Help manage costs, including food, beverage, supplies, utilities, and labor, to maximize profitability.
• Use daily labor and revenue reports to track and control prime costs.

Health & Safety Compliance

• Ensure compliance with food and alcohol safety regulations.
• Enforce team adherence to company policies and procedures.
• Promptly complete accident reports in the event of guest or employee injuries.

Guest Experience & Marketing

• Implement and oversee local marketing initiatives.
• Maintain a strong community presence and encourage team involvement in local events.
• Deliver exceptional guest service at all times.
• Address guest complaints effectively, ensuring dissatisfied patrons become loyal return customers.

Qualifications

• Strong knowledge of cigars is essential. You must be able to converse with guests about cigar brands, styles, and proper preparation techniques.
• A college degree is preferred, with a bachelor’s degree in hospitality or restaurant management highly desirable. Relevant experience may be considered as an alternative.
• At least 1 year of management experience in a related field.
• Proficiency in MS Word, Excel, and POS systems (such as Toast).
• Must be eligible to work in the United States.

Personal Requirements

- Professional, pleasant demeanor with a neat and polished appearance.

- Excellent communication skills to engage with a diverse team and clientele.

- Strong leadership and motivational abilities to foster a collaborative, high-performing team.

- Ability to prioritize and manage multiple responsibilities, including food, beverage, and labor costs while maintaining operational standards.

- Strong ethical commitment to honesty and integrity.

Benefits

• 401(k) retirement plan.
• Comprehensive health, dental, and vision insurance.
• Paid time off.
• Opportunity to work with a passionate, dedicated team in a culture focused on excellence in food, wine, and hospitality.

Ready to join us?

To apply, email your resume and a brief cover letter. Tell us why this opportunity excites you and how your skills align with our needs. We look forward to hearing from you!