Director of Rooms – Luxury Property

About the Role

An esteemed luxury property is seeking an experienced Director of Rooms to oversee all aspects of the Rooms Division, ensuring seamless operations and an unparalleled guest experience. This position plays a key role in maintaining the highest standards of service, cleanliness, and efficiency across multiple departments, including Front Office, Housekeeping, Laundry, Security, and Public Areas.

The ideal candidate will bring a strategic and hands-on leadership approach, with the ability to develop and mentor a high-performing team while upholding the property’s commitment to excellence.

Key Responsibilities

• Lead and oversee the day-to-day operations of the Rooms Division, ensuring a flawless guest experience.
• Manage and develop departmental teams, including Front Office, Housekeeping, and Laundry.
• Establish and maintain service and cleanliness standards that align with luxury hospitality expectations.
• Collaborate with department heads to enhance guest satisfaction, operational efficiencies, and cost controls.
• Implement training programs and performance development plans to ensure team success.
• Oversee preventative maintenance schedules for guest rooms and public areas, maintaining the highest level of property aesthetics.
• Work closely with the General Manager and Sales teams to support revenue goals and occupancy strategies.
• Maintain strong interdepartmental communication, ensuring a cohesive and collaborative approach to operations.
• Monitor guest feedback, address concerns proactively, and continuously enhance the overall experience.

Qualifications & Experience

• Proven leadership experience in luxury hotels, resorts, or high-end hospitality environments.
• Strong knowledge of rooms operations, including front office, housekeeping, laundry, and public area management.
• Ability to drive service excellence while managing departmental budgets and cost controls.
• A dynamic leader with exceptional communication and problem-solving skills.
• Strong understanding of operational efficiencies and guest experience enhancements.
• Spanish language skills preferred but not required.

Why Join Us?

• Competitive compensation package, including a performance-based bonus structure.
• Opportunity to lead and elevate a world-class hospitality experience.
• Work in a dynamic and luxury-focused environment where service excellence is the priority.
• Opportunity for growth— this role could expand into overseeing additional departments.

This is an exciting opportunity for a passionate hospitality leader to take on a pivotal role at a premier luxury property. If you are committed to service excellence and operational leadership, apply today or email Andy Bhikhari at andyb@geckohospitality.com!

About Gecko Hospitality

Gecko Hospitality is a leading executive search and recruitment firm specializing in the hospitality industry. We connect top hospitality professionals with hotels, resorts, private clubs, casinos, upscale restaurants, and country clubs in Washington, D.C., Maryland, and Virginia. Our expertise spans executive and manager-level hospitality hiring, including, but not limited to General Managers, Executive Chefs, Sales Directors, and HR Managers.

As trusted hospitality recruiters in the DMV area, we help hospitality businesses in Maryland, Virginia, and D.C. find top talent to drive success. Whether you're hiring hospitality leaders or seeking your next career move, our team delivers customized recruitment solutions tailored to your needs.

Partner with Gecko Hospitality today to access top hospitality talent or explore career opportunities in D.C., Maryland, and Virginia.