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Front Desk Manager | Beachfront Hotel- Cape May, NJ | Salary up to 65k

Cape May, NJ 08204

Posted: 05/29/2024 Country: US Job ID: 1890089 Salary: 55k/year - 65k/year State/Province: NJ

Job Description

Front Desk Manager

Location: Premier Beachfront Resort, Cape May, NJ

Salary: Up to $65,000 Annually, Plus Comprehensive Benefits Package

Our beachfront resort in the heart of Cape May, NJ, is seeking a dynamic Front Desk Manager to lead our front office operations. This pivotal role is designed for a hospitality professional who ensures guest satisfaction and manages daily operations with precision and grace. As the Front Desk Manager, you will be the cornerstone of our guest experience, embodying our commitment to excellence and personalized service.

Key Responsibilities:

  • As the Front Desk Manager, you will maintain an in-depth knowledge of hotel systems, operations, and Night Audit procedures, ensuring seamless guest experiences from check-in to check-out.
  • Lead, develop, and mentor the Front Desk staff, enforcing standard operating procedures and company policies as the Front Desk Manager.
  • The Front Desk Manager is responsible for crafting weekly work schedules and adapting to business demands to meet both guest and operational needs efficiently.
  • Uphold the highest guest service and satisfaction standards, empowering the Front Desk team to resolve guest needs decisively and compassionately as the Front Desk Manager.
  • Ensure all guest interactions by the Front Desk staff are conducted with professionalism and courtesy, addressing any discrepancies as the Front Desk Manager.
  • As the Front Desk Manager, you will collaborate closely with the Housekeeping management to ensure room readiness and address guest concerns promptly.


  • Proven experience in a Front Desk Manager or similar role within a luxury or full-service hotel, with at least 2-3 years of managerial experience.
  • Adept at using property management systems and understanding financial forecasting as it pertains to the front office.
  • Exceptional leadership skills, focusing on team development, training, and motivation.
  • Flexibility to work varying schedules, including nights, weekends, and holidays, is a key feature of our Cape May, NJ location, reflecting the dynamic environment.
  • Strong problem-solving abilities, with an emphasis on providing solutions that enhance the guest experience.

Why Join Us in Cape May, NJ?

Our beachfront resort is not just a workplace; it's a destination where your efforts as a Front Desk Manager create unforgettable memories for our guests. Testimonials from our visitors highlight the exceptional service and attention to detail that our Front Desk team, under the Front Desk Manager's leadership, consistently delivers.

We offer a competitive salary package, comprehensive benefits, and opportunities to grow your career in a supportive and dynamic environment. Our location in Cape May, NJ, provides a beautiful backdrop to a fulfilling hospitality career.

Become Our Next Front Desk Manager:

If you are passionate about delivering exceptional guest experiences and leading a dedicated team, we invite you to apply for the Front Desk Manager position at our beachfront resort in Cape May, NJ. This is your opportunity to become part of a team that values professionalism, guest satisfaction, and operational excellence.

Apply Now: Elevate your career by joining our team as the Front Desk Manager. Please email your resume to Heather@geckohospitality.com for consideration. We look forward to considering your application and potentially welcoming you to our Cape May, NJ team.

Meet Your Recruiter

Heather Koleser

Heather brings over 30 years of operational experience in the hospitality industry to her recruiter position.  She has a diverse background and has held key leadership positions over the last 20 years in the NYC market.   She achieved success leading full service, fast casual, and QSR teams from a General Manager to COO level positions. She has a passion for leading teams to achieve operational success through coaching, and mentoring.

Heather learned quickly in her career the hospitality industry is not just the food business but primarily a people business.  The foundation of her success is built on hiring and developing the right people. Heather is excited to continue her career helping others connect, build lasting relationships, and find success through people. 

Heather earned a bachelor's degree from the University of Nevada, Las Vegas and currently resides in New Jersey with her husband and dog.  In her spare time, she enjoys experiencing new food and culture through travel.

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About Cape May, NJ

Discover your next career opportunity in scenic Cape May, New Jersey! Nestled at the southern tip of the Garden State, Cape May offers a picturesque backdrop for professional growth and success. Known for its charming Victorian architecture, beautiful beaches, and vibrant arts scene, Cape May boasts unique cultural experiences like the Emlen Physick Estate, Cape May Stage, and the Cape May County Park & Zoo. From sampling fresh seafood at local eateries to exploring the Cape May Lighthouse, this area offers an enchanting blend of history and seaside allure. Explore our job listings today and embark on a rewarding career surrounded by the irresistible charm of Cape May!