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Hotel. Casino. Private Club. Resort. Vacation Club. Restaurant.

Front of House Executive- Casual/Upscale Theme- Salary up to 65k

Urbandale, IA 50322

Posted: 05/22/2024 Country: US Job ID: 1886570 Salary: 55k/year - 65k/year State/Province: IA

Job Description

Front of the House Executive

Urbandale, IA

Salary $55-75k

Job Description:


Reports to: Chief Operating Executive


Position Summary: Leads shifts with primary responsibility for the front of the house staff delivering outstanding customer service to maximize guest satisfaction


Key Responsibilities:

  • Schedule shifts properly to ensure staffing levels that provide superior service to guests
  • Use the labor scheduling matrix to assist in the scheduling process
  • Use of CTUIT labor management/sales software
  • Supervise all front of house staff members - hosts, servers, bar, bus personnel
  • Assign server sections, side work and deep cleaning assignments
  • Ensure cash and asset controls are in place throughout the property
  • Prepare & make daily deposits, count safe, server banking checkout
  • Understand and maximize the use of the POS system (ALOHA) – gift cards, comps, payroll, opening & closing procedures
  • Participate in the hiring process
  • Follow up on the staff certification process to ensure learning standards are maintained
  • Assess and review staff performance and ensure the maintenance of personnel records
  • Communicate effectively to staff and executive team members – que time, info board
  • Implement staff incentive programs to improve sales performance and customer service
  • Create and maintain customer loyalty– work the dining room and interact with guest during their dining experience.
  • Ensure good safety practices of staff members and guests
  • Maintain proper emergency and security procedures
  • Utilize and follow through on guest comment programs. Respond quickly to complaints and take corrective action.
  • Communicate with executive team members in executive meetings
  • Work with the kitchen to ensure food quality, proper ticket times, knowledge of features/menu etc.
  • Prepare monthly inventory – bar, retail etc.
  • Continue professional development through training activities.



Skills Needed: 

  • Strong verbal communication
  • Business math understanding
  • Organizational skills
  • Ability to multi-task
  • Ability to work effectively in a dynamic work environment
  • Ability to lead people to achieve results


Apply to be the new Front of the House Executive in Urbandale, IA.

To apply, e-mail your resume to jcameron@geckohospitality.com

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About Urbandale, IA

Ready to embark on a fulfilling career journey in Urbandale, Iowa? Explore our job opportunities in this vibrant community that offers a perfect blend of suburban charm and urban amenities. Located in the heart of Polk County, Urbandale boasts a thriving job market, excellent schools, and a family-friendly environment. Enjoy the picturesque landscapes at Walker Johnston Park, catch a show at the Des Moines Community Playhouse, or indulge in local flavors at Jethro’s BBQ. With easy access to downtown Des Moines and proximity to notable venues like Wells Fargo Arena, Urbandale is the ideal place to grow both personally and professionally. Start your job search with us today and discover the endless opportunities this captivating region has to offer.