Front of the House Executive

Urbandale, IA

Salary $55-75k

Job Description:

Reports to: Chief Operating Executive

Position Summary: Leads shifts with primary responsibility for the front of the house staff delivering outstanding customer service to maximize guest satisfaction

Key Responsibilities:

• Schedule shifts properly to ensure staffing levels that provide superior service to guests
• Use the labor scheduling matrix to assist in the scheduling process
• Use of CTUIT labor management/sales software
• Supervise all front of house staff members - hosts, servers, bar, bus personnel
• Assign server sections, side work and deep cleaning assignments
• Ensure cash and asset controls are in place throughout the property
• Prepare & make daily deposits, count safe, server banking checkout
• Understand and maximize the use of the POS system (ALOHA) – gift cards, comps, payroll, opening & closing procedures
• Participate in the hiring process
• Follow up on the staff certification process to ensure learning standards are maintained
• Assess and review staff performance and ensure the maintenance of personnel records
• Communicate effectively to staff and executive team members – que time, info board
• Implement staff incentive programs to improve sales performance and customer service
• Create and maintain customer loyalty– work the dining room and interact with guest during their dining experience.
• Ensure good safety practices of staff members and guests
• Maintain proper emergency and security procedures
• Utilize and follow through on guest comment programs. Respond quickly to complaints and take corrective action.
• Communicate with executive team members in executive meetings
• Work with the kitchen to ensure food quality, proper ticket times, knowledge of features/menu etc.
• Prepare monthly inventory – bar, retail etc.
• Continue professional development through training activities.

Skills Needed: 

• Strong verbal communication
• Business math understanding
• Organizational skills
• Ability to multi-task
• Ability to work effectively in a dynamic work environment
• Ability to lead people to achieve results

Apply to be the new Front of the House Executive in Urbandale, IA.

To apply, e-mail your resume to jcameron@geckohospitality.com