General Manager | QSR | Salary up to 65K

Are you an experienced leader with a passion for driving excellence in the hospitality industry? Join us as a General Manager in one of Lihue's premier Quick Service Restaurants (QSR) and take the helm to create memorable dining experiences while steering the restaurant towards unparalleled success.

Summary of Responsibilities

The General Manager will prioritize, direct, and coordinate the activities of the restaurant to continually strengthen its brand position and maximize sales and profitability. This role demands a keen focus on effective management practices, compliance with regulations, and the ability to inspire a team towards operational excellence in the fast-paced QSR environment in Honolulu.

Essential Accountabilities

People:

• Management Staffing/Development: Cover 100% of shifts with Managers-in-Charge (MICs) capable of running exceptional shifts.
• Team Member Staffing/Development: Ensure all shifts are adequately staffed in key positions.
• Succession Plan: Maintain an active succession plan for General Manager, Assistant General Manager, Shift Leader, and Training Team positions.
• Employee Morale: Promote fair and equal treatment of all employees, follow up on Voice of Customer (VOC) action plans, provide timely performance evaluations, and address employee concerns urgently.
• Management Training: Teach and delegate recruiting techniques, training & coaching skills, and the evaluation process.
• Coaching: Enhance employee performance through effective coaching.

Compliance:

• Government Laws: Ensure strict compliance with all applicable laws.
• Company Policies: Enforce all company policies and address violations promptly.

Financials:

• Inventory and Labor: Understand and control key performance indicators (KPIs) for Inventory & Labor.
• Follow-Up: Daily follow-up on Sales, Cost of Sales (COS), and Cost of Labor (COL) variances.
• Problem Solving: Troubleshoot and correct COS, COL, and operational variances.
• Management Training: Educate management team on ordering, projections, scheduling, cost awareness, and Profit & Loss analysis.
• Growth: Drive year-over-year growth in sales and profitability.

Operations:

• Customer Service: Deliver attentive, hospitable, and quick customer service on every shift.
• Food Quality: Maintain high food quality standards consistently.
• Cleanliness: Provide a clean and sanitary environment for customers at all times.
• Standards: Uphold and execute standards on all shifts.

Assets:

• Maintenance: Consistently maintain exterior and interior grounds and facilities.
• Asset Management: Correct asset deficiencies promptly.
• Liability: Eliminate potential liabilities with urgency.

Safety:

• Culture: Foster a store culture that prioritizes safety.
• Enforcement: Strictly enforce safety rules and policies on all shifts.
• Response: Address safety concerns urgently.

Availability:

• Work Schedule: Minimum 5-day, 50-hour work week with open availability as needed, including nights and weekends.
• Flexibility: Must be available to work anywhere on the island and have reliable transportation.
• Other Functions: Perform other duties as assigned.

Required Skills

• Analytical: Analyze reports effectively and address deficient areas.
• Problem Solving: Resolve problems to achieve desired results.
• Organization & Planning: Organize priorities and execute plans effectively.
• Coaching: Develop employees' skills to perform at higher levels.
• Team Building: Stabilize staffing, improve team skills, cover shifts adequately, and build a strong bench.

Compensation and Benefits

• Competitive pay
• Eligible for quarterly bonus incentives
• Medical benefits (drug, dental, and vision)
• Paid vacation
• Paid sick leave
• 401(k) retirement plan
• Group life insurance
• Accidental death & dismemberment insurance
• Long term disability insurance
• Long term care insurance
• Opportunities for education assistance
• Free employee meals
• Employee discount card
• Management shirt provided

Seeking individuals eager to join our team and enhance our restaurant's operations, staff, and customer satisfaction in Lihue's vibrant QSR scene. Don't miss this chance to make a lasting impact! Apply now by sending your resume to mitchell@geckohospitality.com.