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Hotel. Casino. Private Club. Resort. Vacation Club. Restaurant.

General Manager/Bench General Manager

Charlotte, NC 28202

Posted: 04/30/2024 Country: US Job ID: 1974462 Salary: 55000k/year - 65000k/year State/Province: NC

Job Description

Position: Hotel General Manager

Location: Charlotte, NC

Role Summary:

We are seeking a dynamic and experienced Hotel General Manager to oversee all aspects of our prestigious hotel operation in the vibrant city of Charlotte, NC. The successful candidate will be responsible for maintaining the highest level of guest satisfaction, managing operational efficiency, and driving the hotel's financial performance. This role demands a proactive leader who can inspire a diverse team, innovate services, and uphold the brand’s standards of excellence.

Key Responsibilities:

  • Lead and manage hotel operations to ensure premium guest experiences and operational efficiency.
  • Develop and implement strategies aimed at fostering business growth, enhancing guest satisfaction, and optimizing revenue.
  • Oversee the hotel's budget, financial planning, and expenditure to ensure profitability.
  • Cultivate a dynamic and inclusive work environment that encourages team development and high performance.
  • Maintain rigorous standards of service quality and hospitality at all times.
  • Engage in community and market-related activities that bolster the hotel's presence and reputation in Charlotte.
  • Liaise with corporate partners, hotel owners, and other stakeholders to align on business objectives and report on the hotel's performance.
  • Innovate and reevaluate operational processes and service offerings to meet changing market demands and trends.


  • Proven experience as a Hotel General Manager, or similar executive role, with a track record of operational excellence in the hospitality industry.
  • Strong leadership skills with the ability to inspire and manage a diverse team.
  • Excellent financial acumen, with experience in budgeting, forecasting, and financial planning.
  • Exceptional interpersonal and communication skills.
  • Strategic thinker with the ability to innovate and adapt to changing market dynamics.

Meet Your Recruiter

Chris Shatto
Franchise Partner

Offering over 30 years of industry specific experience in upscale and luxury hotels both in a resort setting and city market, Chris brings expert insight to his clients by truly understanding their needs in order to match them with the right candidate. 

Chris held Executive Committee status at several locations and has a solid understanding of what is expected from the various disciplines within hospitality.  His years of service in this industry has also left him with a large network of contacts and connections.  Chris has the demonstrated ability to find the perfect candidate by uncovering the ‘why’ behind his clients true needs.  His talents encompass coaching for success, interviewing, negotiating, relationship building, and problem solving skills. Chris thrives on the success of finding the ‘perfect match’ for both his client and the talented hospitality professionals he works with.

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About Charlotte, NC

Ready to embark on a new career adventure? Explore our job opportunities in and around Charlotte, North Carolina, where the Queen City's vibrant energy meets Southern charm. Known for its dynamic job market and diverse industries, Charlotte offers endless growth possibilities for professionals seeking new opportunities. Discover the city's rich history at the Levine Museum of the New South, catch a show at the Blumenthal Performing Arts Center, or immerse yourself in nature at the stunning Freedom Park. Indulge in the region's famous barbecue joints, explore the NASCAR Hall of Fame, or cheer on the Carolina Panthers at the Bank of America Stadium. Join us in Charlotte and unlock a world of career possibilities in this bustling city with a small-town feel.