The Restaurant General Manager drives exceptional outcomes through collaboration. They create a captivating environment for restaurant teams and guests, focusing on delivering operational excellence. The Managers devote their time to nurturing future leaders, engendering unforgettable experiences, reinforcing the company's culture; managing administration; and preserving the facility. The Restaurant Manager unfailingly upholds our brand's promises, motivates their teams, and delivers remarkable results.

Essential Responsibilities

Represent the brand with pride and dedication.

Understand and comply with all policies, procedures, standards, specifications, guidelines, and training programs.

Comprehend and adhere to all federal, state, county, and municipal regulations that apply to health, safety, and labor requirements for the restaurant, employees, and guests.

Ensure all guests feel welcome and receive responsive, friendly, and courteous service.

Ensure that all products are consistently prepared and served according to the brand's standards.

Achieve identified objectives for sales, service, quality, appearance of the facility, and sanitation and cleanliness through the training of employees and fostering a positive, productive working environment.

Develop, plan, and implement restaurant marketing, advertising, and promotional activities and campaigns, in accordance with the Brand Standards.

Create, communicate, implement, and follow up on operations and financial action plans.

Control cash and other receipts by adhering to cash handling and reconciliation procedures.

Make employment and termination decisions consistent with Restaurant Management guidelines.

Oversee and ensure that employee performance appraisals are completed on a timely basis.

Create and maintain schedules for the team.

Maximize labor performance by scheduling according to business trends while delivering a superb experience to every guest.

Operationally fill in as needed to assure guest service standards and efficient operations.

Coach and motivate the Assistant Manager(s) and the team.

Continually strive to develop staff in all areas of managerial and professional development.

Prepare all required paperwork, forms, and reports in an organized and timely manner.

Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by adhering to the restaurant's preventative maintenance programs.

Ensure that all products are received in correct unit count and condition, and that deliveries are performed in accordance with the restaurant's receiving policies and procedures.

Set clear expectations and create a working environment that serves as a role model to create memorable guest experiences.

Take actions to address and celebrate guest feedback.

Control food and equipment inventories, conduct daily and weekly inventory counts and keep inventory records.

Identify problems, conduct high-level troubleshooting, and seek repair/maintenance support for restaurant equipment to ensure equipment is operational.

Monitor and maintain compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.

Have a thorough knowledge of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.

Required Knowledge, Skills and Abilities

Excellent written and oral communication skills

Excellent organization skills

Ability to multitask

Working knowledge of back-office tools

Ability to quickly learn and master new computer software

Education and Experience

Three to five years related experience and/or training; or equivalent combination of education and experience

Physical Demands

Exert up to 40 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects

Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday

Must be able to work and perform all duties at any station in the kitchen or service area