- The General Manager oversees all aspects of the hotel in accordance with company requirements including maximizing financial performance, high-quality standards, superior guest satisfaction, sales and marketing, and overall staff hiring.
- A working knowledge of budgets, profit, and loss (P&L) statements.
- The General Manager creates an inviting environment that produces tremendous guest satisfaction.
- The General Manager maintains product and service quality standards by conducting ongoing evaluations and investigating complaints by working directly with their teams at Front Desk, Housekeeping, Maintenance, and sales.
- The General Manager monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.
- The General Manager develops accurate and aggressive short- and long-term financial objectives consistent with the budget, company goals, and investor expectations.
- The General Manager establishes and maintains proactive human resources to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
- The General Manager ensures good safety practices assisting in the maintenance of proper emergency and scrutiny procedures.
- The General Manager understands the regulations affecting hotel operations, ensures the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
- Ability to source, hire, develop, and retain strong team members.
- Plans and organizes the work of employees under them.
- Accepts full responsibility for managing and hotel activity
- Other duties may be assigned.
- A high school diploma or general education degree (GED), and preferably a two-year business degree or a four-year business or liberal arts degree (or equivalent combination of education and experience).
- 3-5 years Hotel Management Experience
- Requires an occupationally significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.
- General Managers must be able to read and write in English fluently to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
- Write routine reports, correspondence, business letters, and summaries using prescribed format, and confirming to all rules of punctuation, grammar, diction, and style.
- Ability to speak effectively in English before groups like guests and employees.
- Microsoft Word
- Microsoft Excel
- Property Management Systems (PMS) Programs
- Central Reservations
- Payroll Programs
- Internet Browser Programs
- Electronic Mail
- Health Benefits
- Dental Benefits
- Growth Opportunities
Jeremy Nichols, CPC
Franchise Partner | Hospitality Division
Jeremy Nichols started his recruiting career in 2000 with international retail giant H&M. Based in NY, he helped open one of their first stores in the US. After a few years in operations he soon joined the US expansion team. With this role, he traveled the US and was responsible for the recruitment and hiring for emerging markets along the East Coast and throughout the Midwest.
In 2008 Jeremy joined the nation’s largest franchisee of Panera Bread, Covelli Enterprises. As the Director of Recruiting, Jeremy’s focus was on the Greater Tampa Bay market including the Gainesville, Ocala and The Villages area. Jeremy hired management and catering personnel for 30 locations. Additionally, he was responsible for the staffing of new locations as well as filling upper management positions in their corporate support office.
Jeremy has a true passion for recruiting. The relationships and connections that are made with each placement are what motivate Jeremy to find that perfect match for both candidate and employer.