Find a new opportunity
Hotel. Casino. Private Club. Resort. Vacation Club. Restaurant.
Gecko Hospitality
https://www.geckohospitality.com/wp-content/uploads/2021/06/JB-Square-200x200-1.png
https://www.geckohospitality.com
https://www.geckohospitality.com
USD
65000
YEAR
true
Scott Sinclair, CPC
Guest Service Manager
Posted: 08/08/2024
2024-08-08
2024-11-06
Country:
CA
Job ID: SS70353587
Salary: $65000 / year
State/Province: ON
Job Description
Guest Service Manager - Premier Family Entertainment and Resort Destination
About Us:
We are a renowned family entertainment and resort destination committed to providing exceptional guest experiences. Our facility offers a wide range of activities and amenities designed to cater to guests of all ages, ensuring that every visit is memorable.
We are a renowned family entertainment and resort destination committed to providing exceptional guest experiences. Our facility offers a wide range of activities and amenities designed to cater to guests of all ages, ensuring that every visit is memorable.
Role Overview:
We are seeking a dedicated and experienced Guest Service Manager to oversee our guest services department. This role is crucial in ensuring that our guests receive the highest level of service from the moment they arrive until their departure. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a genuine passion for guest satisfaction.
We are seeking a dedicated and experienced Guest Service Manager to oversee our guest services department. This role is crucial in ensuring that our guests receive the highest level of service from the moment they arrive until their departure. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a genuine passion for guest satisfaction.
Key Responsibilities:
- Overseeing Guest Services: Manage all aspects of guest services to ensure a smooth, efficient, and welcoming experience for all guests. Address and resolve any guest concerns promptly and effectively.
- Front Desk Operations: Supervise front desk activities, including check-in and check-out procedures, reservations, and guest inquiries. Ensure that front desk staff are well-trained and provide exceptional service.
- Team Leadership: Lead, mentor, and motivate a team of guest service staff. Conduct regular training sessions, performance evaluations, and career development opportunities to maintain a high standard of service.
- Guest Satisfaction: Monitor guest feedback through various channels and implement strategies to improve overall guest satisfaction. Foster a welcoming and hospitable environment for guests and staff alike.
- Coordination with Departments: Work closely with other departments such as Housekeeping, Maintenance, and Food & Beverage to ensure seamless service delivery and address any operational issues.
- Administrative Duties: Manage budgets, prepare reports, and oversee scheduling and staffing to ensure optimal department performance.
Qualifications:
- Experience: Minimum of 5 years in guest services or hospitality management, preferably in a high-volume resort or hotel environment.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Professional certifications in hospitality management are advantageous.
- Communication Skills: Superior verbal and written communication skills. Ability to interact professionally with guests, staff, and senior management.
- Leadership Abilities: Demonstrated leadership skills with the ability to inspire and manage a diverse team. Strong problem-solving and decision-making capabilities.
- Passion for Hospitality: A genuine passion for the hospitality industry and a commitment to providing outstanding guest experiences.
Why Join Us?
We offer a fun, inclusive, and dynamic work environment where you will have the opportunity to make a significant impact on our guests’ experiences. As a Guest Service Manager, you will play a key role in upholding our reputation for excellence and ensuring that every guest leaves with lasting positive memories.
We offer a fun, inclusive, and dynamic work environment where you will have the opportunity to make a significant impact on our guests’ experiences. As a Guest Service Manager, you will play a key role in upholding our reputation for excellence and ensuring that every guest leaves with lasting positive memories.
Elevate your career with us and contribute to creating unforgettable experiences for families from all over the world. Apply today! send resume to scotts@geckohospitality.com
Meet Your Recruiter
Scott Sinclair, CPC
Franchise Partner | Restaurant Division
Scott Sinclair has been in the hospitality business for over 25 years and has worked in both restaurants and the hotel & resort industry. In his tenure, he has opened several properties across Canada and conducted operational needs to promote market hire and develop and ensuring long-term profitability for properties that include Fairmont Hotels, Resorts of the Canadian Rockies, and Moxie’s.
His experience has led him to be an expert in recruitment, building and motivating companies’ most valued assets -their people. Understanding the challenges hospitality professionals face in their day-to-day work life, along with understanding what companies are looking for and deserve in their future leaders, Scott forms a strong partnership with our clients in the Ontario market and has a passion for connecting great candidates with great companies.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Niagara Falls, ON
Ready to embark on a career journey near the captivating Niagara Falls, Ontario? Discover a world of exciting job opportunities in this vibrant region that offers unparalleled natural beauty, endless recreational activities, and a rich cultural scene. From the iconic Niagara Falls and its breathtaking views to the renowned Shaw Festival Theatre and the vibrant culinary scene showcasing local delicacies like Niagara ice wine, there's no shortage of reasons to pursue your career in this enchanting location. Explore our job listings today and take a step towards a rewarding career in the heart of this picturesque region.
