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Hotel. Casino. Private Club. Resort. Vacation Club. Restaurant.
Guest Services Manager
Job Description
Job Description: Guest Service Manager
Are you a highly motivated and experienced professional in the hospitality industry? Do you possess outstanding leadership skills and a passion for delivering exceptional guest experiences? If so, we have an exciting opportunity for you to join our team as a Guest Service Manager at our prestigious hotel.
Salary: $50K - $55K
Responsibilities:
- Lead and manage the guest service team to ensure exceptional service delivery in all aspects of the guest experience.
- Develop and implement guest service strategies to enhance guest satisfaction and loyalty.
- Train and mentor team members to provide personalized and memorable guest interactions.
- Oversee the front desk operations, including check-ins, check-outs, and reservations, to ensure efficiency and accuracy.
- Monitor guest feedback and address any issues or concerns promptly and effectively.
- Collaborate with other departments to ensure seamless coordination and communication.
- Develop and maintain strong relationships with guests, ensuring their needs are met and expectations are exceeded.
- Stay up-to-date with industry trends and best practices to continuously improve the guest service experience.
- Conduct regular performance evaluations and provide ongoing coaching and development to team members.
- Implement and enforce hotel policies and procedures to maintain a safe and secure environment for both guests and employees.
- Requirements:
- Proven experience in a hotel industry's guest service or front office management role.
- Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.
- Excellent communication and problem-solving abilities.
- Exceptional organizational and time management skills.
- Proficient in using hotel management software and Microsoft Office Suite.
- Knowledgeable about the local area and attractions to provide recommendations to guests.
- Ability to work flexible hours, including weekends and holidays.
Send Resumes to Jay@geckohospitality.com
As part of our typical recruiting process, we may contact you regarding positions we feel are a good fit for you via SMS text message. Does Gecko Hospitality have your consent to communicate with you via SMS text message? Please respond YES. Our Terms of Service are available at https://www.geckohospitality.com/terms Privacy Policy can be found at https://www.geckohospitality.com/privacy Message and data rates may apply, depending on your mobile phone service plan. For more help reply “HELP” to your texts or you can opt-out by replying STOP
Meet Your Recruiter
![](https://cdn.haleymarketing.com/images/team-members/102867/thumbs/teammember_thumb_small2x_square-3D23EF6E-4D9F-3B96-A7C1-B04B3FA65E23.png)
Xaja Bush
Xaja, originally from Renton, Washington, spent most of her formative years in the Dallas and Houston, Texas area. She pursued higher education at Texas Tech University after graduating from high school. With over 9 years of experience in the Retail, Golf, and Food and Beverage Industries, Xaja joins Gecko Hospitality with valuable supervisory, management & recruiting skills. During her time in Dallas, Texas, she served as the Director of Junior Golf for Champions and later held the position of Assistant Store Manager in Houston and North Dakota. Xaja has also dedicated extensive time to reviewing resumes and conducting hiring processes at various organizational levels, allowing her to possess a discerning eye for talent acquisition. Trust Xaja to bring her expertise and expertise to your team. In her spare time, Xaja enjoys painting, reading, golf, and puzzles.
Since 2000, Gecko Hospitality and its dedicated Franchise Partners and Recruiters throughout the United States and Canada have been pioneers in the hospitality recruiting industry. The value that Gecko Hospitality provides to its clientele is evident in the advanced networking and technology skills our professional recruiters possess in identifying qualified restaurant professionals.
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