Guest Services Manager
Honolulu, HI 96815 US
Guest Services Manager
Our Company is an industry leader looking for an enthusiastic Guest Services Manager to join our team. Apply today for our location in Honolulu, Hawaii. Our legacy in the hospitality industry continually motivates us to offer a cozy and engaging experience for our guests. Our hotel, ideally situated and brimming with considerate amenities, serves as a comforting retreat for our visitors. The design of our hotel places emphasis on comfort and functionality, while our hospitable staff members always stand ready to cater to our guests' needs. Don’t miss this opportunity at our location in Honolulu, Hawaii!
Title of Position: Guest Services Manager
Job Responsibilities: The Guest Services Manager oversees all guest services associates, including front desk, concierge, valet, and pool operations. They ensure that all associates are adhering to brand policies and procedures and that scheduling, and inventories are within budget. Additionally, the Guest Services Manager is responsible for ensuring that guests' needs are met in a timely and friendly manner and resolving any issues that may arise during their stay. They serve as a positive example of the company culture and are able to motivate staff in a positive work environment. To excel in this position, the ideal candidate should possess excellent communication and leadership skills, with the ability to effectively manage both staff and guest interactions. They should have a strong understanding of hospitality industry best practices and the ability to effectively manage budgets and scheduling. Most importantly, the Guest Services Manager should be passionate about delivering exceptional guest experiences and creating a positive work environment for their team.
· Competitive Starting Salary
· Medical, Dental, and Vision Insurance
· Paid Time Off
· Bonus Program
· The Guest Services Manager should have at least 2 years’ experience in the service industry in a similar role.
· The Guest Services Manager should have a passion for developing and mentoring people.
· Organization, communication, and multi-tasking skills are a must for the Guest Services Manager
· The Guest Services Manager should have open availability.
Meet Your Recruiter
Michael has a passion for the hospitality industry. His career spans over 17 years in which he has held leadership positions in hotels, resorts, fine dining restaurants and country clubs. Michael started working in restaurants in high school and quickly discovered his love for food and the dining experience. Upon graduating from The Culinary Institute of America with a degree in culinary arts and hospitality management, he began his journey into front of the house management where he has held positions of department manager, operations manager and general manager. Michael believes that a great deal of his success comes from his ability to connect with people, understand cultures and create strong relationships.
Michael joins Gecko Hospitality as an executive recruiter and is excited to collaborate with new clients and candidates and continue building professional relationships. His extensive operational experience allows him to understand the needs of his clients and the importance of finding the perfect candidate for the company.
Michael lives in Chicago and in his free time he enjoys exploring new restaurants, traveling and is a car and aviation enthusiast.