Guest Services Manager

The Guest Services Manager ensures an exceptional front of office experience for every visitor to the firm. An additional focus of this role includes the planning and execution of local office meetings and events through effective project management. This highly client-facing role requires an engaging, cheerful, helpful, resourceful, and confident demeanor while ensuring the quality and efficiency of the lobby and reception area, and in producing high caliber internal office events.

Overall, this position continuously offers the highest level of service to all clients, visitors, and employees, maintaining a professional image and providing prompt, courteous, and efficient service, and support. 

• Provides 5-star customer service to clients, visitors, and internal personnel in all forms of communication

• Professionally greets and welcomes all visitors and personnel entering the office

• Receives and catalogs guest information, informs appropriate personnel that their guest has arrived, and/or provides escort to reserved meeting rooms

• Maintains building security by receiving guests and alerting associated client host, coordinating with building security when necessary, and assigning appropriate access to internal work areas if required

• Collaborates with local Facilities team to investigate issues related to building access cards, turnstile, and traffic flow

• Fields questions about cloak room and storage, Administrative and Office Services support, and other common inquiries 

• Collaborate with management team on the creation and implementation of front of house and event planning best practices, including documentation

• Collaborates with other team members who support the front of office experience and cross-trains staff and back-up on standard operating procedures and best practices 

• Arranges car/limo services when requested

• Ensures efficient management of temporary building key cards and collection

• Ensures reception area is always clean, pleasant, and comfortable

• Builds professional relationships with customers and other teams

• Maintains professionalism and composure when interacting with all visitors and personnel 

Experience:

• Excellent organizational and time management skills

• Superb written and verbal communication skills

• Analytical abilities and aptitude in problem-solving

• Current knowledge or ability to learn computer-based systems required for functions of position

• College degree (required)

• 4+ years prior work experience in a similar role

• Present overall professional appearance and attitude always

Benefits: 

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability

• Flexible Spending Account and Health Savings Account

• 401(k) Plan