Assistant Hotel General Manager - Asheville, NC

We're delighted to extend an exceptional opportunity for a seasoned and dynamic Assistant Hotel General Manager to join the leadership team at our brand-new hotel in the vibrant city of Asheville, NC.

About Us

As a distinguished hospitality company with a robust presence nationwide, we pride ourselves on delivering unparalleled guest experiences. Our extensive industry experience equips us with a profound understanding of the hospitality landscape and the unique needs of our clientele.

The Role

In your role as Assistant Hotel General Manager, you will assist in overseeing all operational aspects of the hotel, manage staff on a day-to-day basis, and ensure optimal guest satisfaction. You will serve as a representative of our esteemed brand, providing leadership and strategic planning across all departments to uphold our culture of service excellence and efficient operations.

Responsibilities

• Assist in managing the hotel's operational functions as outlined in the Organizational chart.
• Regularly convene meetings and briefings with all department heads.
• Ensure strict adherence to hotel operating controls, SOPs, policies, procedures, and service standards.
• Participate in key property decisions, including capital projects, customer service initiatives, and refurbishments.
• Handle complaints and oversee the service recovery procedures.
• Assist in preparing, presenting, and achieving the hotel’s annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Collaborate in managing the hotel's profitability, ensuring revenue and guest satisfaction targets are met and exceeded.

Requirements

• A degree in Hotel Management or a related field.
• Minimum 3 years of experience in the hospitality industry, with full-service hotel experience.
• Proficient understanding of P&L statements and the ability to respond with impactful strategies.
• Clear strategic thinking.
• Exceptional leadership skills.

Why Choose Us?

We are committed to empowering our employees with the resources, incentives, and flexibility they need to thrive professionally and maintain a healthy, balanced life. We offer an attractive salary package, comprehensive benefits, and opportunities for professional development.

If you are an experienced Assistant Hotel General Manager with a passion for delivering excellence and a knack for navigating the dynamic hospitality industry, we encourage you to apply.