Hotel Assistant General Manager

Central Coast, CA US

Posted: 10/31/2018 Employment Type: Full-Time Job Category: Hospitality Division (Hotels) Job ID: 20DD-AGM-CAM-CC03 Salary: $55,000-$60,000

Hotel Assistant General Manager

Seeking an Assistant Hotel General Manager with positive energy and passion to bring into the workplace daily. This Assistant Hotel General Managers values teamwork, rolls up their sleeves and is dedicated even when the going gets tough. Makes the whole of the team greater than individual needs.  A great company to grow with.

The Assistant Hotel General Manager will be hands-on and have the intrinsic desire to meet the needs of anyone and everyone. Our Assistant Hotel General Managers must have the passion to go above and beyond when supporting their team members providing service to our guests in all areas. Our Assistant Hotel General Manager must also assist the General Manager in being an ambassador to the community and be actively involved with volunteering and giving back.

Hotel Assistant General Manager basic Requirements:

  • 2 years’ experience as a Hotel Front Desk or Hotel Front Office Manager
  • Excellent written English and copy-writing skills
  • Proficiency in Word, Excel, PowerPoint
  • Experience with hotel operations software programs
  • Must be flexible and adaptable

Essential Functions and Responsibilities – not limited to just these

-Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
-Oversee and ensure accountability in all aspects of Guest Service Teams performance. Responsible for all front office activity during scheduled shifts.
-Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
-Check travel agent commissions, franchise frequent stay program activity and central reservations.
-Check Maids List and ensure room availability status is accurate.
-Check time cards to posted schedule.
-Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
-Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
-Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Company:

Growing company with a large presence in California especially near coastal cities. They value Entrepreneurship, Integrity, Teamwork, Individual Worth, Excellence, Personalized Guest Service. They have 30 properties, 1700 employees and have been consistently listed in the Top 10 Hotel Companies in the US by Hotel Business magazine.

Property:

Located in California's central coast area. 61 rooms, newly remodeled. Newly opened restaurant open for breakfast and perhaps dinner in the future (lots of potential). Spacious grounds for events (4 outdoor venues for weddings and events).

Assistant Hotel General Manager Core functions:

Highly organized and efficient Ability to make timely, effective decisions Ability to maintain effective guest relations Excellent communicator and team motivator
Professional Skills: Proficiency in MS Office Suite Experience with hotel operations software programs Skillful in project planning/ tasks and able to prioritize projects/ tasks

David Donnelly
Franchise Partner | Hospitality Division

David started his hospitality career at the tender age of fifteen working in a restaurant as a porter and dishwasher.  His first manager taught him the importance of hard work and doing the job right the first time.  Fast forward several decades later, David has carried that mantra with him throughout his career and worked in some of the finest restaurants, hotels, resorts and country clubs in the United States in several management and director positions.

Since that first job, David worked almost every position possible in a restaurant from cook to bartender to supervisor.  After college, David was hired by Marriott Hotels & Resorts and successfully completed their renowned training program. He began his professional management career as a restaurant manager in a very high-volume airport property.  From there, David’s career continued with companies such as Wyndham International, Starwood Hotels & Resorts and Hilton Hotels & Resorts as well as two Platinum Clubs of America.  David’s experience included downtown, airport and suburban hotels as well as conference centers, resorts, city clubs and country clubs. 

David has been a certified trainer, a certified food & beverage executive, certified in food service management through Cornell University and a member of the CMAA.     

Becoming a franchise partner with Gecko Hospitality just seemed like the right thing to do after dedicating so many years to the operations side of the business.  David has always been in the service industry and now wants to serve his candidates and clients by “connecting people and changing lives, one career at a time”.  David lives in San Clemente with his wife Rose, son Peter and Dakota, their one of a kind dog. They enjoy traveling, dining, hiking and just chillin’ by the beach.

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