The General Manager is responsible for overseeing the operations and profitability of the property, including; revenue management, sales, front office, fitness, rooms, and food and beverage. This role embraces the property’s vision and service culture promoting unity and teamwork amongst all departments, and cultivating a supportive and productive relationship with internal and external partners. We're looking for someone who shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

In this role you’ll:

• Provide innovative strategies to effectively differentiate the property from others in the market.
• Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity.
• Achieve high levels of customer satisfaction from property guests and associates.
• Effectively represent the property in the local community, regionally and nationally.
• Ensure the property is operated safely and securely according to property and company standards.
• Manage organizational change productively by driving continuous improvement, building support for change, and adapting to change.
• Lead the career development of self and others by attracting and retaining high-performing talent, by encouraging and supporting career development, and driving continuous learning.
• Create strategic alignment between ownership, property, and individual goals to ensure success.

Qualifications

 The ideal candidate will be:

• Experienced with at least 2 years of experience in a similar role, preferably with a degree in Hospitality, Business, etc.
• Able to implement and maintain a guest service-focused culture in a long-term, consistent manner.
• Knowledgeable in revenue and yield management strategies.
• Strong in driving group business, and understands and can direct public relations opportunities.
• Knowledgeable of income statements, balance sheets, cash flow, hospitality accounting, and internal control principles. Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans/budgets and then effectively monitors performance against plan.