Hotel General Manager

Portland, ME 04109 US

Posted: 10/24/2018 Employment Type: Full-Time Job Category: Hospitality Division (Hotels) Job ID: EK30IADCGM Salary: $80,000 + Bonus TBD

 

POSITION OVERVIEW

Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of Inn Management, including Food and Beverage, Housekeeping, Maintenance, budget, forecast management, and rooms. Provide the vision, leadership, and strategy to inspire your associates to deliver exceptional service and drive financial success.

ESSENTIAL JOB FUNCTIONS

Include the following; however, other duties may be assigned.

  1. Attract, select, and retain talent who are poised to deliver luxury service that exceeds guest expectations.
  1. Coach and develop staff members and assistant managers to achieve their career goals and ensure excellent service delivery
  1. Identify strategic goals for the Inn and clearly communicate the critical role that each staff member has in their achievement.
  1. Hands on management by learning all positions and overseeing service throughout the day
  1. Knowledge in food and beverage operation including food preparation, bar tending, and serving.
  1. Basic knowledge in hotel operation, front desk duties, and housekeeping operations
  1. Enthusiastically support the brand’s vision, and mission statements.
  1. Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product and service.
  1. Use guest experience metrics to exceed guests’ highest standards while proactively enhancing processes, products, and services.
  1. Create strong loyalty to the Inn by consistently exceeding guest expectations through first-class service and exceptional product quality.
  1. Critically review reports of occupancy/revenue with corporate Revenue Manager to analyze trends and implement changes to maximize room revenue.
  1. Analyze and identify financial opportunities including cost controls, productivity levels.
  1. Measure the effectiveness of yield management efforts to optimize business mix and diversify revenue sources.
  1. Build a culture of engagement and excellence where staff members are empowered to respond to guests’ needs. Coach and develop leaders to create a strong talent stream while ensuring safety practices and procedures are followed and proper emergency/security procedures are maintained.
  1. Measure the effectiveness of yield management efforts to optimize business mix and diversify revenue sources.
  1. Build a culture of engagement and excellence where staff members are empowered to respond to guests’ needs. Coach and develop leaders to create a strong talent stream while ensuring safety practices and procedures are followed and proper emergency/security procedures are maintained.
  1. Initiate and maintain strong relationships with strategic Inn customers and island homeowner association.
  1. Continuously support the strength of the individual hotel and collective portfolio by working with the Sales Team; Develop and implement Sales and Marketing plan in the off-season.
  1. Prepared and able to stay overnight on the island when necessary to ensure proper operation and guest service when facing staffing shortages.
  1. Learn all Inn positions such as: line cook, server, front desk, and housekeeper in order to confidently fill in should staffing shortages occur
  1. Must feel comfortable on the ocean in various size boats. The location of the Inn is on an island and necessitates daily water travel in all-weather condition.

REQUIRED SKILLS AND ABILITIES

The candidate has experience with and understands the value of strong brands and how to play a role in promoting their growth. In addition, the candidate will be an exceptional communicator and leadership-builder who can inspire and engage the staff. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy; establishes and maintains effective working relationships with associates, customers, and patrons.

Comfortable being on the ocean, ferryboats, and or small craft. These are the only modes of transportation to the island. Candidate should enjoy being on the water and physically able to be on a water vessel in inclement weather.

Ability to stand for long periods; good knowledge of proper bending, stooping, and lifting up to 35 pounds. Exercise care when walking on wet floors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERFORMANCE STANDARDS

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Evan Kaplan
Franchise Partner | Hospitality Division

Evan Kaplan is Gecko Hospitality’s Franchise Partner in Massachusetts, Connecticut, Rhode Island, Maine, Vermont and New Hampshire.  Evan joined Gecko Hospitality after a successful 20-year career in the Food and Beverage Industry working in restaurants, hotels and country clubs.  A proven operator and leader, Evan brings an extensive food and beverage background to Hospitality Recruiting. 

Prior to joining Gecko Hospitality, Evan was the Director of Food & Beverage at Cherry Hills Country Club.  Cherry Hills Country Club is one of the top fifty, five-star platinum country clubs in the US and has hosted to 12 PGA tournaments. 

Evan held various key leadership roles with Kona Grill, a contemporary American and award-winning sushi restaurant over an eleven-year span.  His final role with Kona Grill was the General Manager of Kona Grill Denver.  While with Kona Grill, Evan ran operations in Naples & Tampa as well as the San Juan Puerto Rico location.  He also completed a one-year term on the Cherry Creek Chamber of Commerce Board of Directors in Denver. 

During a brief time away from Kona Grill, Evan had the opportunity to learn the Hotel F&B business with The Steamboat Grand Resort Hotel in Steamboat Springs as an F&B Manager. 

Evan applies a grounded and balanced approach, paired with an analytical method specific to his client’s needs.  Evan takes pleasure in matching what’s important to his clients, with what’s important to his candidates – to find the perfect match! 

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