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Hotel. Casino. Private Club. Resort. Vacation Club. Restaurant.

Lodge General Manager

Highlands, NC 28741

Posted: 07/27/2023 Country: US Job ID: 1893324 Salary: 95000k/year - 105000k/year State/Province: NC

Job Description

General Manager - Boutique Lodge in the Blue Ridge Mountains


We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our small boutique lodge nestled in the serene and picturesque Blue Ridge Mountains of North Carolina. As General Manager, you will be responsible for ensuring the smooth functioning of all lodge departments, delivering exceptional guest experiences, managing staff, and driving overall business growth. This is an exciting opportunity to lead a team in a stunning natural setting, providing guests with memorable and relaxing experiences in the heart of nature.


Key Responsibilities:

  1. Operations Management: Oversee and manage all aspects of the lodge's day-to-day operations, including front desk, housekeeping, food and beverage, maintenance, and guest services. Maintain the highest standards of service excellence and ensure adherence to company policies and procedures.
  2. Guest Experience: Foster a guest-centric culture and strive to exceed guest expectations. Implement strategies to enhance the overall guest experience, maintain high levels of guest satisfaction, and address any guest concerns or feedback promptly and professionally.
  3. Staff Leadership and Development: Recruit, hire, and train a skilled and motivated team. Provide ongoing coaching and feedback to employees, encouraging their professional growth and ensuring they deliver top-notch service. Foster a positive and collaborative work environment.
  4. Financial Management: Develop and manage the lodge's budget, monitor expenses, and implement cost-effective measures without compromising service quality. Work towards achieving financial targets and maximizing profitability.
  5. Sales and Marketing: Collaborate with the marketing team to develop and execute marketing strategies to attract new guests and maintain relationships with repeat visitors. Promote the lodge's unique offerings and events to drive revenue growth.
  6. Quality Assurance and Compliance: Maintain the lodge's compliance with industry regulations, health, and safety standards, ensuring a safe environment for guests and staff.
  7. Inventory and Supply Management: Oversee inventory levels for supplies, equipment, and other lodge resources. Implement efficient procurement processes to ensure smooth lodge operations.
  8. Community and Vendor Relations: Build positive relationships with the local community and vendors. Seek opportunities for partnerships and collaborations to enhance the lodge's reputation and guest offerings.


Qualifications and Skills:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Proven experience as a General Manager, Assistant General Manager, or in a senior leadership role within the hospitality industry.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
  • Excellent communication skills, both written and verbal, to interact with guests, staff, and stakeholders effectively.
  • Exceptional organizational and time management abilities to manage multiple tasks and priorities.
  • Sound financial acumen and experience in budgeting and cost control.
  • Proficiency in property management systems and hospitality software.
  • Passion for hospitality and a commitment to delivering outstanding guest experiences.
  • Knowledge of the local area, its attractions, and tourism trends is an advantage.
  • Flexibility to work irregular hours and weekends as required in a dynamic hospitality environment.


Benefits:

  • Competitive salary and performance-based incentives.
  • Health insurance and retirement plan options.
  • Relocation assistance, if applicable.
  • Opportunities for career advancement within our expanding hospitality group.

Meet Your Recruiter

Chris Shatto
Franchise Partner

Offering over 30 years of industry specific experience in upscale and luxury hotels both in a resort setting and city market, Chris brings expert insight to his clients by truly understanding their needs in order to match them with the right candidate. 

Chris held Executive Committee status at several locations and has a solid understanding of what is expected from the various disciplines within hospitality.  His years of service in this industry has also left him with a large network of contacts and connections.  Chris has the demonstrated ability to find the perfect candidate by uncovering the ‘why’ behind his clients true needs.  His talents encompass coaching for success, interviewing, negotiating, relationship building, and problem solving skills. Chris thrives on the success of finding the ‘perfect match’ for both his client and the talented hospitality professionals he works with.

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About Highlands, NC

Discover exciting job opportunities in the vibrant area around Highlands, North Carolina! Nestled in the stunning Blue Ridge Mountains, this charming town boasts a thriving job market and a welcoming community. Imagine pursuing your career surrounded by breathtaking natural beauty, quaint boutiques, and delicious Southern cuisine. From exploring the scenic trails of Nantahala National Forest to admiring artworks at the Bascom Center for the Visual Arts, Highlands offers a perfect blend of culture and outdoor recreation. Don't miss out on the chance to build your career in this enchanting region – explore our job listings today and take the first step towards a fulfilling professional journey in Highlands!