Front Office Manager

Luxury FORBES Resort

$70,000-$80,000

Sedona, AZ

Nestled in the breathtaking landscapes of the Southwest, this premier luxury resort offers an unparalleled experience for both guests and team members alike. As the Front Office Manager, you'll lead and inspire the Guest Services teams, including Front Desk, PBX, Bell Staff, Group Rooms Coordinator, and Concierge, ensuring they deliver exceptional service that reflects the resort's prestigious standing. With a focus on maintaining financial oversight and enhancing guest interactions, this role is a pivotal part of crafting unforgettable experiences in a setting that is nothing short of enchanting. Read more to learn more about this Front Office Manager position in Sedona, AZ.

Job Title: Front Office Manager

Location: Sedona, Arizona

Job Qualifications:

• Bachelor’s degree from a four-year college or university; or equivalent related work experience or training.

• Preferably 2 years’ Front Desk supervisory skills and hotel/resort operations experience.

• Must have strong organizational skills, excellent written, and verbal communication skills.

• Must be able to perform and prioritize multiple tasks with ease.

• Computer skills required.

• Strong guest and team member relations skills.

• Physical ability to perform tasks that require walking, standing, bending, and occasionally driving a golf cart.

Job Responsibilities:

As a Front Office Manager in our Sedona location, your primary responsibilities will include:

• Overseeing all Guest Services departments including, Front Desk, PBX, Bell Staff, Group Rooms Coordinator, and Concierge departments.

• Providing visionary and strategic direction to the team.

• Monitoring payroll and labor costs, creating department budgets, and effectively controlling expenses.

• Implementing and ensuring adherence to service standards for a consistent high-quality guest experience.

• Interacting with VIP’s, Homeowners, and Group Coordinators as necessary.

• Conducting performance reviews and hiring new staff as necessary for the departments.

• Acting as Manager on Duty as required, working closely with all departments to ensure luxury service standards are practiced.

The position of Front Office Manager at our prestigious Sedona location allows the successful candidate to dive into hands-on leadership, ensuring our Forbes standards are practiced and delivered in every interaction.

So, if you are passionate about guest service and have the qualifications to match, apply to join us at our Sedona location today and become a Front Office Manager in a resort that's synonymous with luxury, quality and enchanting experiences.

Send your resume to Danielle Salerno Danielle@GeckoHospitality.com