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Operations Manager - Flagship Roastery
Job Description
Join Our Team as the Operations Manager for Our Flagship Roastery
As the Operations Manager for our Flagship Roastery, you will be entrusted with overseeing all operational facets to guarantee peak efficiency, quality, and customer satisfaction. This pivotal role entails propelling business expansion, upholding brand standards, and nurturing a conducive workplace environment for our dedicated team.
Key Responsibilities:
- Operational Oversight:Â Spearhead the day-to-day operations of the Roastery and Bakery, ensuring strict adherence to company standards, policies, and procedures for sustained operational excellence.
- Team Leadership:Â Recruit, train, and nurture a top-tier team of managers and staff members, providing guidance and support to foster a collaborative work atmosphere that enhances productivity and employee engagement.
- Customer Experience:Â Champion the delivery of extraordinary customer experiences by implementing strategies to elevate satisfaction levels, loyalty, and retention rates. Swiftly address customer feedback and concerns to uphold our commitment to service excellence.
- Quality Assurance:Â Uphold unwavering standards of quality across all offerings. Enforce food safety regulations, hygiene protocols, and quality control measures, conducting regular audits to fortify our brand integrity.
- Strategic Planning:Â Collaborate with senior management to craft and execute strategic plans, initiatives, and business objectives. Identify market trends, opportunities, and challenges to drive continuous innovation and improvement.
Leadership Traits:
- Drive a competitive spirit by fostering a dynamic work atmosphere.
- Provide constructive feedback through accurate app assessments and follow-up actions.
- Conduct regular location visits with structured action plans.
- Ensure meticulous scheduling and inventory management procedures.
- Mentor, coach, and lead by example, cultivating a culture of accountability and resilience.
- Demonstrate problem-solving prowess and initiative in addressing challenges.
- Encourage teamwork and efficient workflows through effective communication.
- Uphold confidentiality and discretion in employee matters, setting clear boundaries.
- Exhibit emotional intelligence and adaptability to navigate various scenarios effectively.
Requirements:
- High School Diploma or GED; Food Handlers Permit; Adherence to Coffee NDA Policy.
- Exceptional verbal and customer service skills; Flexibility in scheduling.
- Previous retail management experience; Proficiency in P&L management.
- Team-oriented with the ability to thrive under pressure.
- Physical capability to handle daily tasks in a fast-paced environment.
Core Competencies:
- Effective Communication
- Strategic Thinking for Profitability
- Inspirational Leadership
- Time Management Excellence
- Collaborative Teamwork and Professionalism
Qualifications and Benefits:
- Minimum 3+ years of senior management experience in coffee, restaurant, or retail.
- Background in mentoring and team development; Flexible schedule adherence.
- Reliable transportation; Strong analytical and organizational skills.
- Competitive benefits package, including Medical/Vision/Dental coverage, Supplemental Insurance, Health and Wellness Programs, Employee Recognition Bonuses, Training Opportunities, and Sick Days.

If you embody these qualities and are ready to spearhead operational excellence at our Flagship Roastery, we invite you to join us on this exciting journey of growth and success.
Meet Your Recruiter
Keith Josselyn
Keith Josselyn is a seasoned professional in the hospitality industry, bringing more than two decades of experience to Gecko Hospitality. Keith was the Operations Support Manager at Laughing Planet Café in Oregon, and he was been instrumental in managing operations, recruiting, training, and opening new stores. His broad range of duties included meeting financial goals, hiring and training staff, ensuring store maintenance, and providing superior guest service.
His community outreach efforts, such as fundraising for local schools and non-profits, special events, and donations, show his commitment to the local communities where the stores are located. Moreover, Keith assisted in culinary aspects, including recipe development and implementation across the company's 17 stores.
Before joining Laughing Planet Café, Keith was the General Manager at the first flagship Native Foods Café in Oregon. Prior to this Keith worked for Aramark Corporation as the Food Service Director for a large account in the Pacific North West and as Executive Chef for the Portland Market. He was responsible for meeting the financial, service, and client expectations, along with full culinary, accounting, guest services, vending, and operational responsibilities. Keith continued his tenure at Aramark as an Executive Chef for the Portland Market and provided culinary support for the West region. He was responsible for meeting aggressive financial goals, ensuring a safe and sanitary workplace, and assisting with culinary operations for five Portland accounts.
Earlier in his career, Keith was the Chef, Owner, and Managing Partner of an Italian concept. This experience provided him with invaluable insights into running a restaurant business.
His community outreach efforts, such as fundraising for local schools and non-profits, special events, and donations, show his commitment to the local communities where the stores are located. Moreover, Keith assisted in culinary aspects, including recipe development and implementation across the Northwest.
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