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Hotel. Casino. Private Club. Resort. Vacation Club. Restaurant.

Regional Director Of Operations

Rancho Cucamonga, CA 91739

Posted: 08/14/2023 Country: US Job ID: 1566976 Salary: 130000k/year - 140000k/year State/Province: CA

Job Description

Regional Director of Operations


We are looking for our next leader and proud Host of the Unexpected.

We are and always will be a place for people to come and be themselves.

We’re all about connecting with people, being authentic and creating experiences that

are unexpected. In our space, hospitality and guest care are next level in a serious

way. We’ve got that cool vibe factor with elevated and beautiful food and cocktails

delivered with flawless hospitality.

Our team is made up of creative, driven, smart, fun, responsible and mad talented

people who wrote the book on being Team Players in a Big Way. Our industry is

exciting because it’s constantly evolving with a ton of moving parts.

The cool factor is high and so are our expectations. That’s why our packages are


What's in it for you: Salary will be based on level of experience and skillset within

the salary range provided below:

 Annual base salary between $130k and $140k

 Bonus potential up to $100k

 Flexible/Unlimited PTO

 Medical, dental and vision insurance

 Health Savings Account option – including company HSA contribution

 Flexible Spending Accounts

 Employee Assistance Program

 Company provided Short Term Disability Insurance

 Company provided Long Term Disability Insurance

 Company provided Life Insurance

 Paid Holidays

 Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical

Illness offerings

 A chance to work with foodies and fun hunters

What you’ll be doing:

Responsibility for the successful management of stores under your

supervision to include:

 Leadership

 Demonstrated passion for quality in service.

 Hands-on management style both with guests and team members with the

ability to act as an ambassador for the vision, the brand, and the direction of

 Accountability for all functional areas in the organization including Human

Resources, Accounting, FOH/BOH and Sales.

 Communicate effectively both internally and externally, within the community.

 Train new and existing teams on the service model, menu execution, systems

and program implementation.

 Manage in a proactive vs. reactive manner and emphasize ongoing training and

development of new and existing management.

 Commitment to a work schedule that allows all goals to be met.

 Finance and Technical

 Utilize strategic forecasting, cost controls and other systems that support KPIs.

 Budget preparation.

 Utilize all available data/resources to understand and report every component

of a Store’s performance.

 Make operational changes as appropriate to ensure financial standards are met.

 Proficient in the use of all systems – Aloha and Hot Schedules as well as MS

Outlook and Excel. Working knowledge of CompEat as the accounting system.

 Understand guest satisfaction measured by social media scores and shopper


 General knowledge of networks and recognizing how to troubleshoot and elevate

issues as needed. Use good judgment in resolving technical issues and rely on

appropriate resources.


 Candidates can be based in California.

 Minimum of 7 years restaurant multi-unit management

 Minimum of an Associates degree or equivalent experience within management

is required; Bachelors or Masters degree preferred

 Strong organizational skills with the ability to multi-task and prioritize

workload effectively in a high-volume environment

 Experience leading and managing large teams

 In-depth knowledge of current HR laws and best practices

 Experienced with scratch kitchens and working alongside Executive Chefs

 Ability to act as an ambassador for the vision, the brand, and the direction of

 Ability to support a culture that focuses on the guest experience and cultivates

an environment rich in the integrity of food, beverage, and service

 Possesses strong leadership skills that engage and inspire others with the

ability to work within the appropriate level of independence

 Training new and existing teams on the service model, menu execution,

systems and program implementation

 Excellent relationship building skills to establish strong connections across

multiple support functions

 Well-versed in team member and guest relations and capable of being

accountable for service standards

 Experienced in strategic forecasting, cost controls and other systems that

support KPIs

 Experienced in the training and development of new and existing management

 Understanding of guest satisfaction measured by social media scores and

shopper reports

 Frequent and extensive travel required

*Strong preference for candidates currently residing in California.

We are an Equal Opportunity Employer and do not discriminate in hiring or

employment on the basis of race, color, creed, religion, sex, sexual orientation,

national origin, citizenship status, ancestry, age, marital or veteran status, physical or

mental disability, arrest record, genetic information or any other characteristic

protected by applicable federal, state and local laws. 

Meet Your Recruiter

Lucas Andrews

Lucas Andrews has over 15 years of experience in restaurant operations and another 5 of that being in recruiting and onboarding and leadership experience. During high school, Lucas began his career as a busser and moved up the ranks and was a part of the managing team within three years while going to college. Lucas had held many different management positions before transitioning into recruitment.

He grew up in a suburb of Roseville in Northern California, then moved to Southern California to pursue his successful restaurant management career. Lucas’s’ ability to see talent and passion for others makes him an exceptional recruiter.

Lucas is a devoted family man and spends most of his free time with his wife Ashley, and his two sons – Callum and Liam, and daughter Presley. He enjoys football, boating, basketball, hiking and fantasy sports!

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