Regional Director of Hotel Operations

Burlington, MA 01803 US

Posted: 01/12/2019 Employment Type: Full-Time Job Category: Hospitality Division (Hotels) Job ID: EK30RDO Salary: $150,000 - $160,000 + 25% Bonus Potential

Regional Director of Hotel Operations

We are a growing independent private equity real estate investment and hotel management company based in Burlington, MA. We have added 6 hotels to our portfolio in the last 18 months. We currently own and operate 7 hotels, with several new full service and extended stay hotel projects in the acquisition and development pipeline for 2019 and beyond.

Regional Director of Hotel Operations

The Regional Director of Hotel Operations, reports to the EVP of Operations and works as a team with the Regional Director of Sales and Marketing and the Regional Director of Human Resources to direct and provide hands on support to the hotel General Managers and property management teams. The Regional Director of Hotel Operations is responsible to mentor, support and provide direction to the hotel management teams to achieve goals in guest satisfaction, associate satisfaction and profitability. Position is based at the corporate office in Burlington, MA and requires extensive day and overnight travel (50% to 75%).


$150K - $160K + 25% Bonus Potential


Burlington, MA w/ 50% - 75% Travel

Duties and Responsibilities:

  • Ensure that all hotel team members are fully engaged in and operate within management’s core values.
  • Cultivate an environment where all team members respect and adhere to company standards and policy following proper protocol when in situations where deviations may be considered.
  • Fully understand franchisor brand standards and stay abreast of changes to ensure each hotel is within compliance.
  • Work with each hotel’s brand representative to ensure that each hotel is functioning to its full potential and maximizing all available brand resources.
  • Insure management’s high standards of property cleanliness and condition are fully understood in the field and being achieved.
  • Conduct weekly visits to properties to insure overall operational guidelines are being met.
  • Review financial and the brand reporting with GMs on a weekly/monthly basis.
  • Monitor hotel’s online reputation. Work with each general manager to formulate corrective action plans.
  • Monitor each hotel’s purchases to be sure other expenses are in line with budgeted and actual revenue.
  • Monitor each hotel’s weekly payroll to ensure payroll expenses are managed within budgeted guidelines and is properly administered.
  • Monitor each hotels AR to be sure company guidelines are being followed.
  • Work with vendors of each hotel to ensure best possible pricing is being received.  Negotiate agreements to improve pricing based on volume of all hotels, where possible.
  • Enforce company standards in hotels at all times.
  • Effectively manage financial performance while upholding quality standards and maximizing the guest experience.
  • Ensure high standards of quality, service excellence and cleanliness throughout the hotels.  All hotels should perform within the top 20% of their respective brand.
  • Work with hotel General Managers and Regional Director of Human Resources on any employee relation issues.
  • Evaluate the overall performance of each property and look for ways to improve operations.
  • Work with the EVP of Hotel Operations and CFO to develop policies and procedures to standardize operations and improve efficiency.
  • Participate in training programs offered by the brands.
  • Assist with the facilitating of manager’s meetings.
  • Stay abreast of all market trends.
  • Stay abreast of all changes taking place in the industry.
  • Hold all team members accountable for results.
  • Influence General Managers to make sound decisions and be proactive vs. reactive.
  • Ensure the proper daily, weekly and monthly reports are being completed in a timely fashion.
  • Assist with the opening of new hotels and acquisitions.
  • All other assigned projects


  • Must be a strong motivator with proven people management skills, coupled with excellent interpersonal skills. Possess the ability to execute strategic direction for the company and influence others in support of that strategy. Have the ability to direct multiple projects simultaneously.
  • Minimum 10 years hospitality management experience operating Marriott / Hilton branded hotels to include:
  • Minimum 5 years of experience as a General Manager of an upscale hotel.
  • Minimum 2 years of experience in a position with multi property management responsibility.
  • Above average skills working with Microsoft Office applications
  • Degree in hotel management or related field.

Evan Kaplan, CPC
Franchise Partner | Hospitality Division

I am Gecko Hospitality’s Partner for the New England market (CT, ME, MA, NH, RI & VT) within the Hospitality Division and I specialize in permanent placement recruiting for hotels, resorts, country clubs and casinos.  I joined Gecko Hospitality after a successful 20-year career in food & beverage executive level operations within various Four Diamond AAA resort hotels, Five-Star Platinum country clubs and nationally acclaimed restaurants.  An extensive hospitality operational background paired with an award-winning recruiting experience adds significant value for our clients and candidates.   

I am THE expert in multiple full-service hospitality recruiting segments and specialize in partnering with hotels, resorts and country clubs.  I seek to create a strategic partnership with clients and a personalized relationship with candidates throughout the search process; resulting in the “right” fit for both parties. 

I apply a grounded and balanced approach to recruiting, paired with an analytical method specific to our client’s needs. I take pleasure in matching what’s important to our clients, with what’s important to our candidates – to find the perfect match!

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