Job Overview:

Key Responsibilities:

• Operational Support: Assist the Director of Operations in overseeing daily operations, ensuring high standards in food quality, customer service, and efficiency. Monitor and adjust processes to meet operational goals and key performance indicators.
• Team Leadership: Supervise and motivate a diverse team of front-line managers and crew members. Support hiring, training, and development efforts to ensure a well-trained and high-performing team.
• Customer Service Excellence: Work alongside the leadership team to uphold the brand’s commitment to outstanding customer service. Address customer concerns and complaints in a timely and effective manner.
• Financial Performance: Assist in managing budgets, forecasts, and P&L. Help analyze financial reports to identify opportunities for cost savings and operational improvements.
• Training & Development: Lead and coordinate training initiatives to ensure staff is up-to-date on procedures, standards, and best practices. Foster a culture of continuous learning and improvement within the team.
• Inventory & Supply Chain Management: Monitor inventory levels and assist in ordering supplies to ensure the restaurant operates efficiently. Work to minimize waste and optimize stock levels.
• Health, Safety, & Compliance: Ensure compliance with local health and safety regulations, company policies, and quality assurance standards. Maintain a safe, clean, and welcoming environment for both customers and employees.
• Problem-Solving & Continuous Improvement: Actively identify and address operational challenges. Collaborate with the team to implement solutions that improve service delivery, employee engagement, and operational efficiency.
• Community Engagement: Help build relationships with local partners, vendors, and the community. Represent the brand at local events or in partnership with local businesses.

Qualifications:

• Experience: Minimum 3-5 years of management experience in a high-volume restaurant, retail, or hospitality setting. Prior experience as an Assistant Manager, Operations Manager, or similar role is a plus.
• Leadership: Strong leadership, communication, and interpersonal skills. Proven ability to motivate, train, and develop teams in a fast-paced environment.
• Financial Acumen: Experience with budgeting, cost management, and financial reporting. Ability to interpret financial data and make data-driven decisions.
• Customer Focus: A passion for delivering exceptional service and building a customer-first culture. Ability to handle difficult situations with tact and professionalism.
• Operational Knowledge: Understanding of operational systems, inventory management, and health & safety standards.
• Problem-Solving: Excellent analytical and problem-solving skills with the ability to work well under pressure.
• Education: A high school diploma is required; a Bachelor’s degree in business, hospitality, or a related field is preferred. Food safety certifications are a plus.

Preferred Attributes:

• Experience in the quick-service restaurant (QSR) or fast-casual industry.
• Strong familiarity with the New York City market and its customer base.
• Ability to speak multiple languages is a plus.

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Opportunities for career growth and advancement in an expanding organization.
• A collaborative, fast-paced work environment where you can make a tangible impact.