Service Manager Lower Mainland Vancouver

Vancouver, BC V5N 2R5

Posted: 12/01/2019 Country: CA State/Province: BC Job ID: DA73674121012 Salary: 42000

Job Description

Restaurant Service Manager/ Assistant Manager
$40K - $50K 

•3-5 years of previous management experience in the hospitality industry (Corporate chain background preferred)
•Excellent comprehension of restaurant operational controls and financial  statements
•A proven record of training and developing a team
•Demonstrated commitment to guest service•Excellent management skills (organized, able to set priorities, plan, make decisions)
•Excellent leadership skills (demonstrated ability to cause constructive change, great people motivator, communicator, role model, effective delegator)
•Possesses a winning attitude•Has previous experience with or has initiated programs that support positive employee relations

Overall leadership:

•Be visible, have floor presence, establish a sense of urgency, be a role model for the team 
•Be appropriately dressed and groomed, conduct him/herself professionally
•Maintain a high level of communication with managers and staff, ensuring vision and goals are clear and efforts are focused
•Develop climate in which the team is continuously looking for ways to improve the guest experience
•Continuously seek to increase his/her own knowledge and develop others

•Maintain a high level of guest satisfaction and sales focus through leadership, training and development
•Implement and follow up on programs to support achievement and growth of top line sales 
•Execute company-wide promotions programs to standard
•Involve the team in promotional campaigns to increase volume and visibility
•Develop employee sales building programs to address weak areas and grow the business
•Increase the level of awareness of White Spot in the community

•Develop annual budget and business plans in consultation with Business Consultant•Implement and follow up on programs to support achievement and growth of direct store profit
•Initiate, implement and follow up on programs to control costs and achieve targets in key areas, including prioritizing food cost and labour cost control
•Produce timely, accurate, and concise operating statistics
•Set priorities and action plans based on operating stats and variances from any standards

Standards/Brand integrity
•Understand and ensure all standards are met (Operations Review, Mystery Shop etc. ) and policies are followed
•Ensure proper ordering and inventory management practices are followed
•Ensure standards for cleanliness, food safety and food preparation are followed, be attentive to detail
•Ensure appropriate maintenance and preventative maintenance is performed on equipment/physical plant
•Follow guidelines for health and safety, risk reduction and security
•Respond promptly to any guest concerns, follow up and take any necessary action to address systemic issues
•Foster pride within team

•Coordinate ongoing recruitment, orientation, training and development of unit management and hourly staff 
•Create development plans and follow up on training plans to ensure progress is being made
•Follow up on team’s development via one-on-ones and performance reviews
•Maintain succession plans•Establish an open pipeline for communication with staff
•Create a positive working environment and maintain open communication between management and staff
•Implement recognition programs to reward employee and management achievements.


Meet Your Recruiter

Danica Bennett
Executive Recruiter | Restaurant Division

Danica Bennett has worked in the restaurant industry for 18 years. She started working full time at a young age and quickly fell in love with the industry. She considers herself extremely lucky to have been recruiting within the food service industry since 2010 and looks forward to meeting new people every day.


Danica supports Greg Bozek and Tim Stanton in British Columbia, Alberta and Upstate New York.

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter
34 people have applied to this job

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.