Restaurant Operations Service Manager - AGM - Entertainment Center

Bellevue, WA

Posted: 08/14/2019 Employment Type: Permanent State: WA Job ID: ER8822082814 Salary: 52500
Restaurant Operations Service Manager - AGM - Entertainment Center

Job Description: The Restaurant Service Manager is responsible for all Guest service and suggestive selling standards including but not limited to food and beverage, bowling and game floor personnel. They participate in the hiring, training, scheduling, development and performance evaluations for the dining room / lane personnel. In addition, the Service Manager executes the service for all parties and banquets in coordination with the Events and Group Sales Managers.

Restaurant Operations Service Manager - AGM - Entertainment Center - Bellevue, WA

Duties and Responsibilities:

  • Ensures all service and suggestive selling standards are met.
  • Coordinates all sales contests to increase Guest check average.
  • Has P&L responsibility for dining room labor and supply line items as assigned by Director of F&B.
  • Executes all service requirements for parties and banquets.
  • Participates in the recruiting, development, training, progressive discipline and discharge of service personnel.
  • Controls service team member’s scheduling and labor budget.
  • Oversees POS basic programing and training..
  • Executes all promotions and local store marketing campaigns.
  • Ensures a harassment free work environment.
Job Requirements:

  • Skill/Experience: Minimum of two years Restaurant Management experience in a high volume environment and possessing basic computer skills and spread sheet familiarity. Would prefer a kitchen background, however not mandatory.
Job Activities:

  • Manages and leads each shift to ensure maximum Guest satisfaction and profitability.
  • Oversees suggestive selling contests and education.
  • Manages guest service standards and education.
  • Administers food service Team Member hiring, training, development, scheduling, performance reviews, progressive discipline and discharge.
  • Problem resolution and implementation of corrective actions.
  • Manages Guest Recovery situations.
  • Assists on the floor when and where necessary to ensure positive Guest experience..
Working Hours: Based upon business levels and determined by General Manager. Must be able to work weekends, evenings and holidays.

Working Conditions: 
  • Must be available to work all shifts including nights, weekends and holidays.
  • May be indoors or outdoor setting depending on occasion with varied weather conditions
  • Will work near moving or mechanical parts
  • May work near toxic/caustic chemicals and with fumes or airborne particles
Restaurant Operations Service Manager - AGM - Entertainment Center - Bellevue, WA - Send your resume today to Erik Kalstad

Gecko Hospitality was named to Forbes 2018 and 2019 list of America’s Best Recruiting Firms.

Gecko Hospitality | Connecting people and changing lives, one career at a time. ®

Erik Kalstad, CPC
Executive Recruiter | Restaurant Division

Erik Kalstad recruits for our Oregon, Washington, and Alaska offices of Gecko Hospitality. Erik is a Certified Personnel Consultant (CPC) and a member of the National Association of Personnel Services (NAPS). Gecko Hospitality Rookie of the Year – 2016.

Erik graduated from Ball State University, and has worked for UPS, Gigi’s Cupcakes, and L&M Gardens. Erik, and his wife have two children. Erik has a love for the hospitality, and craft brewing industries. Erik's diverse background and life experiences will benefit both his candidates and clients. Erik has a genuine passion for helping others and advancing their careers. Please call or e-mail Erik today, and see how he can find you the perfect job, or the perfect candidate.

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