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Hotel. Casino. Private Club. Resort. Vacation Club. Restaurant.

Seeking a Service Manager to Drive Excellence- Salary up to $60,000

Concord, NC 28027

Posted: 06/10/2024 Country: US Job ID: 1880 Salary: 55,000.00 to 60,000 State/Province: NC

Job Description

Seeking a Service Manager to Drive Excellence 

Salary up to $60,000 depending upon experience
Concord, NC 

We are on the hunt for a dynamic and experienced Service Manager to join a thriving team for front-of-house operations. If you have a passion for providing exceptional customer service, fostering a positive work environment, and driving operational excellence, we want to hear from you!

Key Responsibilities

  • Oversee Daily Operations: Manage the front-of-house team to ensure smooth and efficient service.
  • Customer Satisfaction: Guarantee an outstanding dining experience for every guest.
  • Staff Training and Mentorship: Train, coach, and mentor service staff to uphold high standards.
  • Inventory Management: Oversee inventory and supplies to meet customer demands.
  • Collaborative Service: Work closely with the kitchen and bar teams to ensure seamless service delivery.
  • Handle Feedback: Address customer complaints and feedback with professionalism and efficiency.
  • Health and Safety: Implement and enforce health and safety standards.
  • Positive Work Environment: Foster a positive and motivating work atmosphere.
  • Optimize Productivity: Manage schedules and labor costs effectively.
  • Team Collaboration: Work with the management team to enhance overall restaurant performance.


  • Experience: Minimum of 2 years in a managerial role within the hospitality industry.
  • Leadership Skills: Strong leadership and communication abilities to motivate and mentor team members.
  • Customer Service Excellence: Proven track record of delivering high-quality customer service.
  • Organizational Skills: Exceptional organizational and time management capabilities.
  • Inventory Knowledge: Familiarity with inventory management and control practices.
  • Regulatory Compliance: Understanding of health and safety regulations with the ability to enforce them effectively.
  • Flexibility: Willingness to work evenings, weekends, and holidays as required.
  • Technical Proficiency: Proficiency in point-of-sale and inventory management software is a plus.
  • Certifications: Certification in food safety and/or alcohol service is advantageous.


  • Competitive Salary: Earn up to $60,000 with bonus opportunities based on performance.
  • Health Coverage: Comprehensive health and dental insurance plans.
  • Retirement Savings: 401(k) plan with company match.
  • Work-Life Balance: Paid vacation and sick days.
  • Career Development: Ongoing training and development programs.
  • Employee Discounts: Enjoy dining discounts and other perks.
  • Supportive Environment: A focus on teamwork and personal growth.
  • Career Advancement: Opportunities for career growth within the company.
  • Flexible Scheduling: Options to accommodate personal needs.

If you are ready to bring your expertise and passion for hospitality to a thriving environment and drive excellence, apply now to become our next Service Manager! 

Send resumes to kimber@geckohospitality.com

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About Concord, NC

Discover exciting job opportunities near Concord, North Carolina, and jumpstart your career today! Located just outside Charlotte, this vibrant region offers a perfect blend of Southern charm and modern amenities. With easy access to the NASCAR Speedway, the beautiful parks along Lake Norman, and the renowned restaurants in downtown Concord, job seekers can enjoy a thriving cultural scene and endless outdoor adventures. Consider joining the workforce in this dynamic area to experience the rich heritage, exquisite art galleries, theaters like the Old Courthouse Theatre, and the thrill of cheering on the Charlotte Motor Speedway race teams or the Charlotte Hornets. Start your career journey here and embrace the opportunities for growth and success in this inviting region.