Seeking a Service Manager to Drive Excellence 

We are on the hunt for a dynamic and experienced Service Manager to join a thriving team for front-of-house operations. If you have a passion for providing exceptional customer service, fostering a positive work environment, and driving operational excellence, we want to hear from you!

Key Responsibilities

• Oversee Daily Operations: Manage the front-of-house team to ensure smooth and efficient service.
• Customer Satisfaction: Guarantee an outstanding dining experience for every guest.
• Staff Training and Mentorship: Train, coach, and mentor service staff to uphold high standards.
• Inventory Management: Oversee inventory and supplies to meet customer demands.
• Collaborative Service: Work closely with the kitchen and bar teams to ensure seamless service delivery.
• Handle Feedback: Address customer complaints and feedback with professionalism and efficiency.
• Health and Safety: Implement and enforce health and safety standards.
• Positive Work Environment: Foster a positive and motivating work atmosphere.
• Optimize Productivity: Manage schedules and labor costs effectively.
• Team Collaboration: Work with the management team to enhance overall restaurant performance.

Qualifications

• Experience: Minimum of 2 years in a managerial role within the hospitality industry.
• Leadership Skills: Strong leadership and communication abilities to motivate and mentor team members.
• Customer Service Excellence: Proven track record of delivering high-quality customer service.
• Organizational Skills: Exceptional organizational and time management capabilities.
• Inventory Knowledge: Familiarity with inventory management and control practices.
• Regulatory Compliance: Understanding of health and safety regulations with the ability to enforce them effectively.
• Flexibility: Willingness to work evenings, weekends, and holidays as required.
• Technical Proficiency: Proficiency in point-of-sale and inventory management software is a plus.
• Certifications: Certification in food safety and/or alcohol service is advantageous.

Benefits

• Competitive Salary: Earn up to $60,000 with bonus opportunities based on performance.
• Health Coverage: Comprehensive health and dental insurance plans.
• Retirement Savings: 401(k) plan with company match.
• Work-Life Balance: Paid vacation and sick days.
• Career Development: Ongoing training and development programs.
• Employee Discounts: Enjoy dining discounts and other perks.
• Supportive Environment: A focus on teamwork and personal growth.
• Career Advancement: Opportunities for career growth within the company.
• Flexible Scheduling: Options to accommodate personal needs.

If you are ready to bring your expertise and passion for hospitality to a thriving environment and drive excellence, apply now to become our next Service Manager! 

Send resumes to kimber@geckohospitality.com