Hotel General Manager, Task Force, Pittsburgh, PA
Pittsburgh, PA 15317
Hotel General Manager Task Force, Pittsburgh, PA area
IMMEDIATE OPENING for a Task Force General Manager in the area of Pittsburgh, PA. Salary $50K to $65K plus bonus & benefits and travel reimbursement. Travel is required. Must have previous hotel general manager experience, at least 2 years and IHG and Choice hotel experience preferred.
DUTIES AND RESPONSIBILITIES:
In this position you will oversee all property operations at each hotel owned and/or managed by the organization. You will work with the General Manager and management team to ensure guest satisfaction, team member satisfaction and profitability of the hotel.
- Understand the rules and regulations of each brand. Ensure that all brand standards are being met by visiting the hotel.
- Stay abreast of any changes coming to the brand and ensure compliance is met at the property level.
- Work with each hotel’s brand representative to ensure the hotel is functioning to its full potential.
- Ensure the cleanliness and quality thresholds are being met for each hotel.
- Conduct weekly visits to properties to ensure overall operational guidelines are being met.
- Review reporting from the brand with GMs on a weekly/monthly basis.
- Monitor the brand website for guest feedback. Work with each general manager to formulate corrective action plans.
- Monitor the various OTA sites for guest feedback. Work with each general manager to formulate corrective action plans.
- Monitor each buying habits of each hotel and look to streamline into monthly purchasing.
- Work with vendors of each hotel to ensure best possible pricing is being received. Look for ways to trim expenses and eliminate waste.
- Enforce company standards in hotels at all times.
- Effectively manage financial performance while upholding quality standards and maximizing the guest experience.
- Enforce high standards of quality, service excellence and cleanliness throughout the hotels.
- Evaluate the performance of team members in meeting objectives to determine areas of potential cost reduction, improvements or policy changes. Develop action plans and prioritize steps with metrics in place to measure performance when goals are not being met.
- Monitor the brand’s reward programs and make certain the required thresholds are being met.
- Assist with any employee relation issues.
- Participate in monthly P&L calls.
- Evaluate the overall performance of each property and look for ways to streamline the operations.
- Work with the VP of Hotel Operations to develop policies and procedures to improve efficiency.
- Participate in training programs offered by the brands.
- Assist with the facilitating of manager’s meetings.
- Stay abreast of all market trends.
- Stay abreast of all changes taking place in the industry.
- Hold all team members accountable for results.
- Push General Managers to make sound decisions and be proactive vs. reactive.
- Ensure the proper monthly reports are being completed in a timely fashion.
- Monitor daily numbers for each hotel and look for any abnormalities.
- Cultivate an environment where all team members respect and adhere to company standards or integrity and ethics.
- Assist with the opening of new hotels and acquisitions.
- Night and weekend work may be required to meet specific deadlines and commitments. This position will require 3-4 nights travel per week.
Minimum two years hotel general manager experience;
IHG and Choice brands preferred.
Ability to read and interpret hotel financial reports
Computer Skills – basic knowledge required. Excel, Word, PowerPoint and Outlook
Must maintain a valid drivers license with reliable transportation
APPLY NOW: Hotel Task Force General Manager
Salary: $50,000.00 to $65,000.00 /year
Executive Recruiter | Hospitality Division
Karen Kern has worked in the Human Resource field her entire career. Karen is a goal-driven, results-oriented HR professional who consistently delivers value for clients and stakeholders at every level of the organization.
As a former Director of Human Resources with Marriott hotels, she possesses a solid understanding of the hotel industry. While hotels often incur high turnover, Karen found that totally unacceptable. Through her committed efforts, Karen was able to reduce turnover by 78% over a 10-year period by modifying the recruitment process, developing a mentoring program for new hires, integrating a supervisory training program, and organizing employee recognition programs.
Her LinkedIn recommendations provide testament to the high caliber of service she provides to her clients and candidates alike.